Shipping Policy

At Akshaya Jewels, we are committed to delivering your jewellery safely, securely, and on time. Please review our shipping policy below for details regarding order processing, delivery timelines, and shipping procedures.

Order Processing

All orders are processed after successful payment confirmation.

Processing times may vary depending on:

Product availability
Customization requirements
Quality checks
Certification requirements

Standard products are typically processed within 1–3 business days.

Made-to-order or customized jewellery may require additional production time, which will be communicated at the time of purchase.

Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support team before placing an order.

Delivery Timelines

Estimated delivery timelines are as follows:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 4–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations, location, weather conditions, or other unforeseen circumstances.

Shipping Charges

We offer free shipping across India on all eligible orders unless otherwise stated.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Secure Packaging

Every Akshaya Jewels order is carefully packaged to ensure maximum security during transit.

Your order may include:

Tamper-proof packaging
Product invoice
Jewellery certification (where applicable)
Protective jewellery box and packaging materials

Order Tracking

Once your order has been shipped, you will receive:

Shipping confirmation via Email, SMS, or WhatsApp
Tracking number
Courier partner details

Customers can track their shipment using the provided tracking information.

Delivery Verification

For security purposes, the recipient may be required to provide:

OTP verification
Signature confirmation
Valid identification (where applicable)

We recommend ensuring that someone is available to receive the package at the delivery address.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Government regulations
Courier partner delays

Akshaya Jewels shall not be held liable for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Akshaya Jewels will not be responsible for delivery issues resulting from:

Incorrect addresses
Incomplete address details
Incorrect phone numbers

Additional shipping charges may apply if a package must be re-shipped.

Damaged Packages

If your package appears damaged upon delivery:

Do not accept the package if possible.
Take clear photographs of the package.
Contact our customer support team immediately.

Any damage claims should be reported within 48 hours of delivery.

Lost Shipments

In the unlikely event that a shipment is lost in transit, our team will work with the courier partner to investigate and resolve the issue as quickly as possible.