Terms & Conditions

Welcome to Akshaya Jewels. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

Acceptance of Terms

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If you do not agree with these terms, please do not use our website.

Products & Services

Akshaya Jewels offers jewellery products including gold jewellery, diamond jewellery, homegrown diamond jewellery, gemstones, and related accessories.

We reserve the right to modify, discontinue, or update products, pricing, descriptions, and availability without prior notice.

Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual product appearance may vary slightly due to lighting, photography, screen settings, and handcrafted nature.
  • Product weights may vary within acceptable industry tolerances.
  • Gold, diamond, and gemstone prices may fluctuate based on market conditions.

Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice due to fluctuations in precious metal, diamond, gemstone, and market rates.

The final price charged will be the price displayed at the time of order confirmation.

Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors, stock issues, suspected fraud, or other legitimate reasons.

If payment has already been received for a cancelled order, the amount will be refunded to the original payment method.

Payments

We accept payments through authorized and secure payment gateways.

By making a purchase, you confirm that:

  • The payment information provided is accurate.
  • You are authorized to use the selected payment method.

Akshaya Jewels is not responsible for payment gateway interruptions or banking delays.

Shipping & Delivery

Delivery timelines provided are estimates and may vary based on product availability, customization requirements, location, courier services, or unforeseen circumstances.

We are not liable for delays caused by:

  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Courier service issues
  • Events beyond our reasonable control

Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Exchange Policy.

Please review the policy carefully before making a purchase.

Custom & Personalized Orders

Customized, personalized, engraved, or made-to-order products:

  • Cannot be cancelled once production begins.
  • Are generally not eligible for return or exchange.
  • May require additional production time.

Certification & Authenticity

Where applicable, products may be accompanied by relevant certificates and authenticity documentation.

Customers are advised to retain certificates and invoices for future reference.

Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product designs
  • Graphics
  • Text
  • Videos
  • Website content

is the property of Akshaya Jewels and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to website systems.
  • Upload harmful code, malware, or viruses.
  • Interfere with website functionality.
  • Provide false or misleading information.

Violation of these terms may result in suspension or termination of access.

Limitation of Liability

To the fullest extent permitted by law, Akshaya Jewels shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website
  • Product purchases
  • Delivery delays
  • Technical issues
  • Third-party services

Our maximum liability shall not exceed the amount paid for the specific product purchased.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in [City, State].

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Updated terms will be posted on this page and become effective immediately upon publication.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Akshaya Jewels

Email: care@akshayajewel.com

Phone: +91 6301116143 | +91 7416430939

Address: MS Plaza, 1st floor Bhagyannagar 3rd lane main road, Ongole Andrapradesh-523001